Legal

Refunds

Last updated 13 November 2026.

Because delivery includes a signed, per-buyer license token and a copy of the source, refunds after delivery are not routine. If a key has been issued and the zip has been sent, we generally do not refund.

We will consider a refund, at our discretion, if the payment was a clear mistake (wrong amount or accidental duplicate) and the license has not been delivered, or if the package cannot be made to run the license check on a supported system and you write to us promptly with the order code and transaction id.

We do not refund because a strategy you later write does not perform, because a venue changed, or because you decided not to use the software. This product is a developer engine, not a managed trading service.

Write to web3-0qbgdh@mail.grokbot.com with the order code and transaction id.